Terms & Conditions

SK DOCUMENT CENTRE

Embassy Attestation | Apostille | Translation | Notary | MEA | HRD | Stamp Paper | Online Services

TERMS & CONDITIONS OF SERVICE

Effective Date : 01 day of January 2026

Please read these Terms and Conditions of Service ("Agreement") carefully before availing any service from SK Document Centre ("Company," "We," "Us," or "Our"). By engaging our services, submitting any documents, or making any payment, you ("Client" or "Customer") agree to be legally bound by the terms set forth herein. If you do not agree to these terms, you are advised not to avail our services.

This Agreement governs all services offered by SK Document Centre including, but not limited to: Embassy Attestation, Apostille, Notary Services, Consultancy, Sub-Divisional Magistrate (SDM) Attestation, Ministry of External Affairs (MEA) Attestation, Human Resource Development (HRD) Attestation, Home Department Attestation, Police Clearance Certificate (PCC) assistance, Translation Services, Stamp Paper procurement, and all Online Government Services.

1. LIMITATION OF LIABILITY & LEGAL PROTECTION

1.1  SK Document Centre acts solely as a professional intermediary, facilitator, and service agent on behalf of the Client. The Company does not guarantee the outcome of any application, attestation, approval, or official process with any government authority, embassy, consulate, or statutory body.

1.2  The Company, its directors, employees, agents, representatives, and associates shall not be held liable for any delays, rejections, losses, or adverse outcomes arising from decisions made by external authorities including, but not limited to:

•     Embassies, High Commissions, and Consulates

•     Ministry of External Affairs (MEA) and Apostille Authorities

•     Human Resource Development (HRD) and Home Department

•     Sub-Divisional Magistrate (SDM) and Notary Offices

•     Police Departments and Government Online Portals

•     Translation and Authentication Authorities

•     Any other statutory or regulatory body

1.3  No legal action, civil suit, consumer complaint, criminal proceedings, or any other form of legal remedy shall lie against the Company, its owners, directors, employees, or associates for services performed in good faith on behalf of the Client.

1.4  The Client expressly agrees to waive any right to claim compensation, damages, or refunds beyond what is explicitly permitted under this Agreement, and acknowledges that the Company's liability is strictly limited to the service charges paid for the specific service in question, excluding all third-party fees, government charges, and embassy fees.

2. PAYMENT TERMS & FEE STRUCTURE

2.1  Standard Payment Schedule: All services shall be rendered subject to the following payment terms:

•     50% (Fifty Percent) of the total service charge is payable as advance at the time of placing the service request.

•     Remaining 50% (Fifty Percent) is payable upon receipt of scanned/digital copies of completed documents for the Client's review and approval, prior to physical dispatch.

2.2  Full Advance Payment Services: Certain categories of services require 100% (One Hundred Percent) advance payment before commencement of work. These include, but are not limited to:

•     Embassy fee deposits and foreign consulate payment submissions

•     Apostille and MEA online portal filing charges

•     Stamp paper procurement on behalf of the Client

•     Urgent or priority processing requests

•     Any service where third-party payment is mandatory upfront

The Company will notify the Client at the time of inquiry if a particular service falls under this category.

2.3  Embassy Fee Advance: For services requiring direct payment to embassies, consulates, or foreign missions, the applicable embassy fee must be deposited in full by the Client in advance. The Company shall not bear any embassy fees on behalf of the Client.

2.4  Fee Revision Due to Authority Changes: In the event that any government body, embassy, consulate, or regulatory authority revises, increases, or introduces new fee structures after the commencement of a service request, the Client shall be liable to pay the revised/increased fee. The Company shall notify the Client of such changes promptly, and the additional amount must be paid before the service can be completed.

2.5  All quoted prices are subject to applicable taxes, government levies, and third-party charges at the time of service execution.

3. NO REFUND POLICY AFTER COMMENCEMENT OF SERVICE

3.1  Once a service has been initiated, commenced, or forwarded to the relevant authority, department, embassy, or third-party agency on behalf of the Client, the service charges paid (including advance payments) are strictly non-refundable.

3.2  Embassy Fee Non-Refundability: Embassy appointment fees, visa processing fees, attestation fees, and any other amounts paid to embassies, consulates, or government portals on the Client's behalf are entirely non-refundable, regardless of the outcome of the application including but not limited to rejection, cancellation, or withdrawal.

3.3  Service charges paid to the Company for professional services rendered (consultancy, documentation, filing, follow-up, etc.) are non-refundable irrespective of the outcome of the application.

3.4  Partial refunds may be considered solely at the Company's discretion in cases where the service has not yet been initiated. Any such refund will exclude administrative charges, processing fees, and communication costs.

4. CLIENT'S RESPONSIBILITY FOR DOCUMENT ACCURACY & AUTHENTICITY

4.1The Client is solely and exclusively responsible for the authenticity, accuracy, completeness, and legality of all documents, certificates, credentials, and information submitted to the Company for the purpose of availing any service.

4.2  By submitting documents to the Company, the Client expressly represents and warrants that:

•     All documents provided are genuine, valid, and legally issued by the respective authority.

•     No document is forged, fabricated, tampered with, or obtained through fraudulent or illegal means.

•     All information provided is accurate, complete, and up to date.

4.3  In the event that any document submitted by the Client is found to be fraudulent, forged, fabricated, misrepresented, or illegal in any manner, the Client shall bear sole and complete legal, financial, and criminal liability arising therefrom. The Company, its directors, employees, and associates shall bear no responsibility whatsoever.

4.4  The Company reserves the right to immediately terminate the service engagement without any refund if fraudulent or illegal documents are identified at any stage of processing.

4.5  The Client shall indemnify and hold harmless the Company and its representatives from any claims, losses, penalties, fines, legal proceedings, or reputational damage arising from the submission of false or fraudulent documents.

5. SUPPORTING DOCUMENTS — CLIENT'S OBLIGATION

5.1  The Client is obligated to provide all supporting documents, annexures, enclosures, and supplementary materials as required by the relevant authority for the successful completion of any service. This includes but is not limited to:

•     Original certificates and true copies as required by the authority

•     Identity proofs (Aadhaar, Passport, PAN Card, Voter ID, etc.)

•     Passport-sized photographs in the specified format

•     Affidavits, undertakings, and declarations as required

•     Address proofs, relationship certificates, and supporting letters

•     Any additional documents mandated by the embassy, consulate, or government department

5.2  Delays caused by the Client's failure to submit complete supporting documents within the stipulated time shall not be attributed to the Company. Any additional charges arising from re-filing or re-processing due to incomplete documentation shall be borne by the Client.

5.3  The Company shall communicate document requirements to the Client in writing (via WhatsApp, email, or in person). It is the Client's responsibility to ensure timely submission thereof.

6. EMBASSY REJECTION — FEES NON-REFUNDABLE

6.1  Embassy attestation, visa processing, apostille, and related services are subject to review and discretionary approval by the respective embassy, consulate, or competent authority. The Company makes no guarantee of approval or acceptance.

6.2  In the event of rejection of documents, applications, or requests by any embassy, consulate, high commission, or government authority, all fees paid including embassy fees, attestation charges, service fees, and processing charges are entirely non-refundable.

6.3  The Company shall make best efforts to assist the Client in understanding the reasons for rejection and to advise on the possibility of re-application; however, such assistance shall be treated as a separate service and may be subject to additional charges.

7. POLICY CHANGES & NOTIFICATION

7.1  SK Document Centre reserves the right to amend, modify, revise, or update these Terms and Conditions at any time without prior written notice.

7.2  Changes to these Terms and Conditions, as well as changes in government rules, embassy policies, authority procedures, fee structures, and processing requirements, shall be communicated to Clients through one or more of the following channels:

•     The Company's official website

•     WhatsApp broadcast notifications

•     Telephonic communication

7.3  Such notified changes shall come into effect immediately upon communication unless otherwise specified. It is the Client's responsibility to stay updated with communications from the Company. Continued engagement with the Company's services following any such notification shall be deemed acceptance of the revised terms.

7.4  The Company shall not be liable for any loss or inconvenience arising from the Client's failure to review communications or notifications.

8. TRANSLATION SERVICES

8.1  SK Document Centre provides professional document translation services. All translations are prepared by qualified translators and are reviewed for accuracy in accordance with the Company's internal quality standards.

8.2  The translations provided by the Company are accurate and faithful to the original document to the best of the Company's professional judgment. The Company certifies its translations in accordance with standard industry practice.

8.3  The Client acknowledges and agrees that:

•     Translation of technical, legal, or specialized documents may involve interpretational nuances that do not affect the overall accuracy or validity of the translation.

•     The Company shall not be held liable for rejection or non-acceptance of translations by any foreign authority, embassy, or institution unless such rejection is directly attributable to a material error in translation by the Company.

•     The Client must review the translated document upon delivery and report any concerns within 48 (forty-eight) hours. No claims shall be entertained after this period.

8.4  Certified translations bear the Company's seal and translator's declaration. The Company's translation standards are final with respect to the accuracy of the delivered work.

9. DOCUMENT DISPATCH & PHYSICAL DELIVERY

9.1  Original/physical documents shall be dispatched to the Client only after:

•     Receipt and clearance of the full and final payment as per the agreed schedule.

•     The Client's review and written/digital confirmation of the scanned copy of the completed documents.

9.2  Post-Dispatch Liability Disclaimer: Once documents have been handed over to the courier agency and dispatched, SK Document Centre bears absolutely no responsibility whatsoever for any delay, loss, theft, damage, misplacement, or non-delivery of the documents. The Company cannot be held liable, blamed, or made accountable for any act, omission, or failure on the part of the courier service provider. All matters relating to delivery after dispatch are strictly between the Client and the courier company.

9.3  Tracking & Dispatch Details: Upon dispatch, the Company shall provide the Client with the courier tracking number and/or dispatch reference number via WhatsApp or telephone. Using these details, the Client may directly track and follow up with the courier company for delivery status. The Company's responsibility concludes at the point of handing over the documents to the courier agency.

9.4  Courier Charges: Courier and shipping charges are not included in the service fee and shall be charged separately. The applicable courier charges must be paid by the Client at the time of dispatch or as communicated by the Company. The Company reserves the right to choose the courier partner unless the Client specifically requests otherwise.

10. GOVERNING LAW & JURISDICTION

10.1  This Agreement and all matters arising out of or relating to the services provided by SK Document Centre shall be governed by and construed in accordance with the laws of the Republic of India.

10.2  All disputes, claims, differences, or controversies arising out of or in connection with this Agreement or the services provided by the Company, whether contractual, tortious, statutory, or otherwise, shall be subject to the exclusive jurisdiction of the competent courts and tribunals located in Delhi, India.

10.3  The Client expressly consents to submit to personal jurisdiction in Delhi and waives any objection to the venue of any legal proceedings in Delhi.

11. LAMINATION & DOCUMENT HANDLING — DISCLAIMER

11.1  The Company offers de-lamination of documents as part of its attestation and processing services. However, laminated documents are inherently fragile and may sustain damage during the de-lamination process due to the nature of the lamination material, age of the document, quality of lamination, or the condition of the paper underneath.

11.2  The Client expressly acknowledges and agrees that:

•     The Company shall not be held liable for any tearing, damage, discolouration, ink fading, or deterioration of any document that occurs during the de-lamination process.

•     De-lamination is carried out at the Client's own risk. The Client takes full and sole responsibility for any damage that may occur to the document during this process.

•     The Client is strongly advised to retain a certified copy or photocopy of all laminated documents before submitting them for de-lamination or attestation services.

11.3  The Company shall inform the Client of potential risks before proceeding with de-lamination. If the Client consents to proceed after being informed of the risk, the Company's liability shall be completely discharged.

11.4  In the event of any damage during de-lamination, the Company shall not be obligated to compensate the Client for any losses arising from the replacement, re-issuance, or loss of the document.

12. ORIGINAL DOCUMENT REQUIREMENT & FAKE/DUPLICATE DOCUMENT POLICY

12.1  Attestation on Original Documents Only: Attestation, apostille, notarization, and all related authentication services shall be performed exclusively on original documents. The Company does not provide attestation services on photocopies, scanned prints, duplicate copies, or any document that is not the original issued by the competent authority, unless specifically permitted by the relevant authority.

12.2  Submission of Fake or Duplicate Documents: If the Client submits a fake, forged, fabricated, or duplicate document — whether knowingly or unknowingly — for the purpose of attestation or any other service, then:

•     The Company shall bear absolutely no responsibility for the rejection of such document by any authority, embassy, consulate, or government department.

•     All attestation fees, embassy fees, service charges, processing fees, and any other amounts paid in connection with such document are strictly non-refundable, regardless of the outcome.

•     The sole and complete legal, financial, and criminal responsibility for submitting such a document shall rest entirely with the Client.

•     The Company reserves the right to report such documents to the appropriate law enforcement or regulatory authorities if required by law.

12.3  The Company acts in good faith as a professional intermediary and has no obligation or capacity to independently verify the authenticity of every document submitted. Verification of document genuineness is the exclusive responsibility of the Client.

12.4  The Client shall indemnify and fully compensate the Company for any loss, penalty, reputational damage, or legal proceedings arising from the submission of any fake, duplicate, or fraudulent document.

13. VOLUNTARY ENGAGEMENT — NOT A CYBER CRIME

13.1  Full Disclosure of Terms: SK Document Centre operates with complete transparency. All terms, conditions, charges, policies, limitations, non-refundability clauses, and service conditions are disclosed to the Client upfront — prior to the acceptance of any payment or commencement of any service. Nothing is concealed, misrepresented, or withheld from the Client.

13.2  Voluntary Consent: The Client engages the services of SK Document Centre entirely of their own free will and volition. No service is imposed, coerced, or forced upon the Client. By making payment and submitting documents, the Client expressly confirms that:

•     They have been informed of all applicable terms and conditions before engaging the Company.

•     They have read, understood, and voluntarily accepted this Agreement without any undue influence, coercion, or misrepresentation.

•     They have had adequate opportunity to seek independent legal or professional advice before entering into this Agreement.

13.3  No Misrepresentation or Fraud: The Company does not make any false promises, misleading representations, or fraudulent assurances to the Client. All service capabilities, limitations, and conditions are honestly communicated. The Company does not guarantee outcomes that are beyond its control (such as embassy approvals or government decisions), and such limitations are clearly stated in this Agreement.

13.4  Not Constituting a Cyber Crime: Since all terms, charges, non-refundability conditions, and service limitations are disclosed in writing to the Client before any transaction takes place, and since the Client engages the Company's services voluntarily and with full knowledge and consent, no transaction or service engagement with SK Document Centre shall be construed, characterized, or reported as a cyber crime, online fraud, cheating, or criminal breach of trust under the Information Technology Act, 2000, the Indian Penal Code, or any other statute.

13.5  Any complaint, grievance, or allegation made by the Client that is contrary to the terms disclosed herein and accepted by the Client shall be considered a misuse of legal process, and the Company reserves all rights to defend itself and take appropriate legal action in response to any false or malicious complaint.

14. FORCE MAJEURE

14.1  The Company shall not be held liable for any failure or delay in performance of its obligations under this Agreement arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government orders, embargoes, strikes, pandemics, system failures, authority closures, or any other event of force majeure.

14.2  In such circumstances, the Company shall notify the Client at the earliest opportunity and shall endeavour to resume services as soon as reasonably practicable.

15. CONFIDENTIALITY

15.1  SK Document Centre is committed to maintaining the confidentiality of all documents and personal information submitted by the Client. Such information shall be used solely for the purpose of service delivery and shall not be disclosed to any third party except as required for the completion of the service (e.g., embassy submission, government portal filing) or as required by law.

15.2  The Client grants the Company a limited license to use, process, and submit the provided documents and information solely for the purposes contemplated under this Agreement.

16. SEVERABILITY & ENTIRE AGREEMENT

16.1  If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by any court of competent jurisdiction, such provision shall be deemed severed from this Agreement, and the remaining provisions shall continue in full force and effect.

16.2  This Agreement constitutes the entire understanding between the Client and SK Document Centre with respect to the services and supersedes all prior oral or written representations, negotiations, or agreements.

16.3  No oral representation or assurance by any employee or representative of the Company shall be binding unless confirmed in writing by an authorised signatory of the Company.

CLIENT ACKNOWLEDGEMENT

By engaging the services of SK Document Centre, making any payment, or submitting any documents, the Client confirms that they have read, understood, and unconditionally accepted all the Terms and Conditions set forth in this Agreement and agree to be legally bound by the same.

Contact

For queries regarding these terms, contact us at info@skdocumentcentre.in